FAQ

Yes, we are committed to ethical and sustainable practices. We work with suppliers who adhere to fair labor standards.

Most of our items fit true to size. If you have specific questions about sizing, feel free to reach out to our Customer Support for personalized assistance.

Definitely! Get in touch with us via chat on WhatsApp (+3162002563) or mail (info@ibramani.nl) when you desire more information about a product. We are happy to help!

We offer standard shipping with PostNL. 
We offer the following shipping schedule during non-sale periods:

Deliveries within The Netherlands:
All orders placed before 9 pm on working days, will be delivered within the next 1 to 3 working days. We offer standard shipping to your preferred address or you can pick up your order at a local PostNL Pick-up point whenever suits you best. Please be advised you will need to show an ID document when picking up your order.

Deliveries within Belgium, France, Germany, Luxembourg:
From 5 to 9 working days.
Deliveries within Europe:
From 7 to 10 working days.

We will ship your order in a polybag depending on the size and number of items that are in your order.

You can easily track your order by logging into your account and clicking on the “Order History” section. Also we will send a email with track and trace code including the tracing link. There, you’ll find a tracking number and a link to our shipping partner’s website for real-time updates. 

If you need to make changes or cancel your order, please contact us as soon as possible. We’ll do our best to accommodate your request. WhatsApp (+3162002563) or mail (info@ibramani.nl).

Once your order is picked, it’s no longer possible to cancel or change the order. Please refuse the package at the door upon delivery. It will then be returned to our warehouse at our expense. Once the return has been processed in our warehouse, we will process your return and your purchase amount will be refunded.

You have 14 days to return your order after the delivery. Orders must be returned unused and in the original packaging still attached. Furthermore, items have to be unwashed and with all labels still attached. Return costs are not covered by Ibramani.

To send the item back please visit the ”order” page.

After shipping your return, you should receive a receipt with a tracking code so you can track the shipment. Please hold onto this receipt as it is your proof of shipment. To ensure the arrival of your return, we strongly recommend sending the parcel by registered mail. If the return is not shipped using registered mail, Ibramani cannot be held liable for missing items.

Once we have received your return, we will do our best to process it quickly. Please keep in mind sale & holiday periods might require extra processing time.

We accept a variety of payment methods, including iDEAL, and major credit cards (Visa, MasterCard, American Express) and PayPal. You can choose your preferred method during the checkout process.